Hoi An Heart Restaurant – Terms of Service
Welcome to Hoi An Heart Restaurant.
These Terms of Service (“Terms”) govern your use of our website and all related services, including reservations, dining experiences, and online interactions.
By accessing or using our website, you agree to comply with these Terms.
If you do not agree, please do not use our website or services.
1. Acceptance of Terms
By using hoianheartrestaurant.com, you confirm that you understand and accept these Terms of Service, as well as our Privacy Policy.
We may update or modify these Terms at any time. Your continued use of the website means you agree to the updated Terms.
2. Services
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Hoi An Heart Restaurant provides information about our menu, dining options, promotions, and reservation system.
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You agree to use this website only for lawful purposes and in a manner that does not violate the rights of others.
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Any misuse, including hacking or data manipulation, is strictly prohibited.
3. Reservations & Bookings
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Reservations can be made via our website or by contacting us directly.
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We reserve the right to confirm, modify, or cancel any booking at our discretion (e.g., in cases of overbooking, special events, or unexpected closures).
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Please ensure that your booking information is accurate. Incorrect details may result in cancellation.
4. Pricing & Payments
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Prices listed on our website or menus may change without prior notice, depending on market conditions and availability.
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All payments must be made in Vietnamese Dong (VND) or as displayed on our menu or booking page.
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Taxes and service charges (if applicable) will be clearly shown before you confirm your order or booking.
5. Cancellations & Refund Policy
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If you wish to cancel or modify your reservation, please do so as early as possible by contacting us directly.
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Refunds (if applicable) are handled on a case-by-case basis for pre-paid bookings or special events.
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No-shows without notice may not be eligible for refunds or rescheduling.
6. Intellectual Property
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All content on hoianheartrestaurant.com, including text, photos, videos, graphics, and logos, is the property of Hoi An Heart Restaurant.
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You may not reproduce, reuse, or distribute any content without prior written consent.
7. Limitation of Liability
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While we strive to provide accurate and up-to-date information, Hoi An Heart Restaurant is not responsible for any errors, omissions, or damages arising from the use of this website.
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Our total liability in any circumstance is limited to the total amount paid by you (if any) for the relevant service.
8. User Responsibilities
When using our website, you agree:
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To provide accurate and truthful information when submitting inquiries, reviews, or reservations.
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Not to post or transmit any harmful, defamatory, or illegal content.
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Not to use automated systems (bots, crawlers) to access our site without permission.
9. Governing Law
These Terms are governed by the laws of Vietnam.
Any disputes arising from the use of this website or our services will be handled by the competent courts in Vietnam.
10. Contact Us
If you have any questions about these Terms of Service, please contact us:
📍 Hoi An Heart Restaurant
Address: Hoi An Heart Restaurant, 68 Bach Đằng, Minh An, Hội An, Quảng Nam
📞 Phone: +84983300781
📧 Email: hoianheartrestaurant@gmail.com
🌐 Website: https://hoianheartrestaurant.com
Or visit our Contact Page for direct assistance.
Frequently Asked Questions (FAQ)
1. Can I cancel or reschedule my reservation?
Yes. Please contact us as soon as possible if you need to cancel or change your booking.
2. Do prices on the website include tax and service charge?
All applicable taxes and service fees will be displayed before you confirm your booking or order.
3. How can I confirm that my booking was successful?
You will receive a confirmation message or email after submitting your reservation on our website.
4. What if I arrive late for my reservation?
We will hold your table for a limited time (usually 15–20 minutes). Please inform us if you expect to be late.
5. Is there a dress code at Hoi An Heart Restaurant?
We encourage smart-casual attire to maintain a comfortable and pleasant dining environment.
Final Note
By using Hoi An Heart Restaurant’s website and services, you agree to these Terms of Service.
We look forward to welcoming you to our riverside restaurant and sharing the authentic flavors of Hoi An with you.
👉 Book your table today and experience the heart of Hoi An cuisine!
