Welcome to Hoi An Heart Restaurant.
This Payment Policy explains how payments are handled when you dine with us, make reservations, or order through our website. By confirming a booking or placing an order, you agree to the terms outlined below.
1. Accepted Payment Methods
For your convenience, Hoi An Heart Restaurant accepts the following payment methods:
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Cash (Vietnamese Dong – VND)
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Credit and debit cards (Visa, MasterCard, JCB, etc.)
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Bank transfer (for group bookings or event deposits)
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E-wallets such as Momo, ZaloPay, or VNPay (if available)
💡 All online payments are processed securely through trusted gateways.
2. Currency & Pricing
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All menu prices are listed in Vietnamese Dong (VND) and include applicable taxes and service charges unless otherwise stated.
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For international card payments, the final billed amount may vary slightly due to exchange rates or bank fees.
3. Deposit & Prepayment
For special occasions, large groups, or private bookings, a deposit may be required to secure your reservation.
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Deposits are typically 30–50% of the total estimated bill.
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The deposit will be deducted from your final payment on the dining date.
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Unconfirmed deposits may result in automatic cancellation after 24 hours.
4. Payment Confirmation
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For online reservations or pre-orders, your booking will be confirmed once payment is received.
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You will receive an email or message confirmation after successful payment.
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If you do not receive confirmation within 24 hours, please contact our team.
👉 Visit our Reservation Page for booking details.
5. Cancellations & Refunds
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Cancellations made at least 24 hours before your reservation will receive a full refund of any deposit.
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Cancellations made less than 24 hours before the scheduled time may result in a partial refund or no refund, depending on the situation.
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Refunds are processed via the original payment method and may take 3–10 business days.
For details, please review our Terms of Service page.
6. Payment Security
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We use encrypted and verified payment systems to protect your personal and financial information.
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Hoi An Heart Restaurant does not store your full card details on our servers.
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If your payment fails, you can retry with another method or contact us for support.
7. Contact Us
If you have any payment-related questions or encounter any issues, please contact us:
📍 Hoi An Heart Restaurant
Address: Hoi An Heart Restaurant, 68 Bach Đằng, Minh An, Hội An, Quảng Nam
📞 Phone: +84983300781
📧 Email: hoianheartrestaurant@gmail.com
🌐 Website: https://hoianheartrestaurant.com
