At Hoi An Heart Restaurant, your privacy is extremely important to us. This Privacy Policy describes how we collect, use, process, store, and protect your personal data when you use our website, services, or dine with us.
1. Information We Collect
When you interact with Hoi An Heart Restaurant (via website, reservation, contact forms, etc.), we may collect the following information:
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Full name
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Contact details: phone number, email address, mailing address
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Company name (if applicable)
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Type of service requested (reservation, private event, dining)
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Number of guests, date & time of visit
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Other optional information you voluntarily provide (preferences, feedback, etc.)
2. Purpose of Data Collection
We collect your information to:
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Communicate with you about your reservation, booking status, service requests
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Confirm and manage your bookings or orders
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Provide customer support and respond to inquiries
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Improve our services and customer experience
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Send you promotional offers, newsletters, or updates (if you opt in)
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Comply with legal obligations, audits, or internal business needs
3. Data Storage & Security
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Your personal data is stored on secure servers.
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We implement both physical and electronic safeguards (firewalls, encryption, restricted access) to protect the information.
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Only authorized staff whose job requires access to your data are allowed to view it.
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In case of a cyberattack or data breach, our IT team and administrators will respond immediately to contain and mitigate risks, and we aim to respond to any breach within 24 hours of detection.
4. Data Deletion & Requests
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You have the right to request that we delete or anonymize your personal data at any time.
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To request data deletion or to ask questions about your data, please contact us at our email address (below).
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We will verify your identity before processing the request and respond within a reasonable timeframe.
5. Cookies & Tracking Technologies
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We may use cookies, web beacons, analytics tools (e.g. Google Analytics) to collect usage data (pages visited, time on page, navigation patterns).
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This helps us analyze how visitors use our site and improve user experience.
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You can disable cookies via your browser settings, though some features of the site may then not function fully.
6. Third-Party Services & Data Sharing
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We do not sell or rent personal data to third parties.
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We may share your data with trusted third-party service providers (e.g. payment processors, email services, analytics providers) solely for fulfilling services.
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These providers are bound by confidentiality and data protection obligations.
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In rare cases, we may disclose data if required by law or to protect our legal rights.
7. Children & Minors
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Our services are not intended for children below 13 years (or suitable local age).
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We do not knowingly collect personal data from minors.
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If we become aware of such data, we will act to delete it as soon as feasible.
8. Changes to This Privacy Policy
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We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
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When changes occur, we will post the updated policy on this page with an effective date.
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Your continued use of our site or services constitutes acceptance of the revised policy.
9. Contact Information
If you have any questions, requests, or concerns about your privacy or our policy, please contact us:
📍 Hoi An Heart Restaurant
Address: Hoi An Heart Restaurant, 68 Bach Đằng, Minh An, Hội An, Quảng Nam
📞 Phone: +84983300781
📧 Email: hoianheartrestaurant@gmail.com
🌐 Website: https://hoianheartrestaurant.com
